Last updated: 3 Aug 2026
RuthNel (“we,” “us,” “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.
We collect personal information you provide directly, including:
- Name, email address, phone number, and company name (via our Contact form)
- Billing and delivery details (via our online Shop, for processing orders)
- Any information you include in messages sent through our Contact form
How We Use Your Information
We use your information to:
- Respond to enquiries and provide requested services
- Process and fulfil orders placed through our online Shop
- Send confirmation emails related to your enquiry or purchase
- Improve our services and website experience
Third-Party Service Providers
We use trusted third-party services to operate this website, including:
- WooCommerce and PayPal — to process online orders and payments
- FormSubmit — to process Contact form submissions
- Brevo — to send transactional emails (order confirmations, download links)
These providers process personal information solely to deliver the services above and are bound by their own privacy and security practices.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law.
Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
Cookies
This website may use cookies to improve functionality and user experience. You can disable cookies through your browser settings at any time.
Contact Us
For any questions about this Privacy Policy or to exercise your rights under POPIA, contact us at info@ruthnel.co.za.